Frequently asked questions

If this is your first time using the port, click the Sign in button on the portal landing screen. You will then have an option to sign in or register for a new account. Click register.

Enter your email address as your username, select a password and create an account.

If you are with an Administration Institute, please contact the Research team at Research@heartfoundation.org.au.

If you have forgotten your password, select forgot your password when signing in and follow the steps provided. If you still have issues signing in, please contact us via Research@heartfoundation.org.au. or 03 9321 1581

Please contact us via Research@heartfoundation.org.au. or 03 9321 1581, an auto flow in the back end may have failed and we will need to manually override the system.

Updating your profile will help save time when submitting applications. Profiles can be updated at any time throughout the year.

Remember to check out our Knowledge Centre for videos on how to update your profile.

Currently, we are unable to provide you with an import button, however our team can provide you with a spreadsheet you can enter your details into, and we can upload your data for you.

You can contact our team at Research@heartfoundation.org.au. for assistance.

Once you have signed in, navigate to Research, located at the top right-hand side of the screen, and select Current Funding Programs from the menu. You will then be directed to a page that lists all currently opened programs. Click the program you wish to apply for.

By completing the project overview page and clicking save you have now started your application, you can print the application at any time which will print out the questions and answers you have completed for each section and page. Your print version will include the character count applied to each question. Answers will only print if you have saved them in your application.

Once you have signed in, navigate to Research, located at the top right-hand side of the screen, and select Applications from the menu. Select the application you wish to edit, and when the page opens click on the Edit button to continue your application.

You are not able to create an application for anyone else. If you create an application in your account, you will be the Chief Investigator A (Applicant) for that application.

Try searching with an asterisk e.g., *Newcastle* for University of Newcastle.

If you are still unable to find your institute, please contact your institute’s Research Office. Your RAO will be able to assist you.

Your application will not be eligible for submission and will be withdrawn automatically at the closing time.

Ensure that you allow enough time for your institute to endorse your application. Check with your institute’s research office as to their preferred date for your submission.

Once your application has been created you can progress to any page by clicking on the number at the top of the page. The number on the progress bar will change colour once you have completed a page. If you click to a new page and you have not clicked the Save & Next button, you will get a warning that the data on that page will be lost.

Each question that includes text displays a character count included in the question section. Character counts also include spaces, html tags, reference material etc.

Depending on how you are entering your content may cause the character count to be different. Typing text directly into the text box will provide the most accurate count. If you are copying from a word document or website, the text being copied may include background html tags. This means the count may allow for either 10% over or under the character count. We recommend stripping all references and links by copying information to Notepad before pasting it into your application.

If you are having difficulties outside the +/- 10% please contact us at Research@heartfoundation.org.au.

Current character count for these fields is 200; we recommend you put as much of your title in the field and then add the complete title to the description field.

This is a known issue; whilst it may cause confusion, it does not in any way change the information in your application.

The portal has been designed to only allow simple text fields.

This is a known issue; there is currently no fix for this issue however we can assure you that these line breaks are appearing in the applications when extracted for peer review. We apologise for any inconvenience and are working to correct this issue as promptly as possible.

Figures are only allowed in Research Plans and Figures. To add an image, you will need to click the add file button. Images must be converted to PDF files for uploaded into the portal. You must adhere to the page maximum of images allowed even where a question may allow you to upload additional images.

You can delete images by using the arrow next to your uploaded file and selecting delete.

At any stage of the application process, you can click on the Print Application button to print or save a PDF copy of your application. Your printed application will show all questions and answers saved to your application. If your print version is missing details, ensure you have saved the page before printing, so your answers are displayed.

To save your printed copy as a PDF, change the print destination to “Save as PDF” and follow the steps on your device.

You will receive a confirmation email on submission. If you have not received an email, please check your spam/junk email folder. Should you still not have an email to confirm your application, please check your profile to ensure that you have email notifications selected. If you still can’t see an issue, please contact Research@heartfoundation.org.au.

You can also track your application’s progress via the portal.

Navigating to Research, located at the top right-hand side of the screen, and select Applications to view application details.

You can withdraw your application by navigating to Research, located at the top right-hand side of the screen, and select Applications. In the applications view, select withdraw against the application.

If you have already submitted your application, your administering institute can mark the application as 'ineligible' in the endorsement process.

Once an application is endorsed it goes through the Heart Foundation eligibility check. If your application is deemed eligible it will enter our review process. You can find out more about the review process in our guidelines.

Progress Reports can be submitted on the portal. Navigate to Research, located at the top right-hand side of the screen, and select Funding. Click on the award link and scroll down to upcoming milestones, you will find a list of compliance reports available for completing. Click on the current progress report to open form.

Please contact us via Research@heartfoundation.org.au. or 03 9321 1581.

This is a known issue; RAO’s can contact our team at Research@heartfoundation.org.au. and we can provide missing data.

These are made available in our Knowledge Centre as each program opens.